Frequently asked questions

• Can I place a special order for a hard-to-find album?

Answer: Yes, we can place special orders for hard-to-find albums. If we don't have a particular album in stock, we can often order it for you and have it in the store within a few days. We also offer a service to search for rare and out-of-print records on behalf of our customers. Just let us know what you're looking for and we'll do our best to help you find it.

• Do you purchase second-hand vinyl records?

Answer: Yes, we do purchase second-hand vinyl records. We are always interested in expanding our vinyl collection and offer fair prices for quality records. If you have vinyl records to sell, please let us know.

• Do you ship to all state/territories?

Answer: Yes, we ship all across Australia.

• How long does shipping usually take?

Answer: Shipping times can vary depending on your location and the shipping method you choose. However, we strive to ship orders as quickly as possible, usually within 1-2 business days. Once your order has shipped, you will receive a tracking number so you can track your package and see an estimated delivery date.

• What is your return policy?

Answer: We want you to be completely satisfied with your purchase, so we offer a hassle-free return policy. If for any reason you're not happy with your order, you can return it within 30 days for a full refund or exchange. Just contact us to let us know you'd like to make a return.